FAQs

Please note we have a 24hr cancellation policy on all bookings. This is due to the fact that the Spa is often fully booked, and we cannot accommodate no shows. 100% of your treatment cost will be taken automatically by our bookings system if you don’t show up to your appointment or cancel with less than 24hr notice.

If you choose to cancel your appointment more than 24hrs in advance, we will of course refund your full deposit.

We ask that you turn up at least 5 minutes before your appointment, and if you are late we will not unfortunately be able to make up for the lost time, as we usually have an appointment booked in straight afterwards, and would not want to disappoint our next client.

Our online bookings system asks for card details and takes a £1 deposit to verify these details, if booked over the phone we will also take a deposit of between £20-£50, depending on the treatment booked.

We are able to treat ‘low risk’ pregnant ladies after their 12 week scan. Before this time we would not be able to carry out any facial or massage treatments.

After the first trimester we have a pregnancy specific massage which our team have been fully trained in, and can also tailor our Signature Facial to be pregnancy safe.

Our manicures and pedicures are pregnancy safe.

We would not recommend having beauty treatment such as lashes and brows during this time, as during pregnancy your skin can become much more sensitive.

Please notify us on booking if you are pregnant.

We offer complimentary herbal tea whilst you wait and have an area to store small, personal belongings and coats.

We have a customer toilet facility in the Spa.

We sell courses for our services in blocks of 5 or 6 ( depending on the treatment ) and means you receive a 15-20% discount when paying up front.

If you’d like to buy a course please contact info@flexiskinlndon.co.uk

All courses are valid for 1 year from purchase